Company Policy 

 

Appointment Terms and Conditions:

 

 

A non-refundable deposit of £50 is required to secure your appointment, in line with industry standards

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Rescheduling requires a minimum of 7 days' notice to avoid the loss of the deposit.

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A cancellation fee of £50 is applicable for top-up appointments canceled without 7 days notice.

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Arriving more than 10 minutes late may result in the cancellation of the appointment and the loss of the deposit

 

No-shows will result in the loss of deposit and full payment is required upfront prior to future appointments.

 

Appointments should be attended alone, and no child under 16 is permitted to attend.

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Training Course Terms and Conditions:

 

A non-refundable booking deposit of £500 is required for training courses.
 

Course dates cannot be changed once booked, and the remaining balance is due 14 days prior to the course start date.
 

Additional Information:

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Any top-up appointments booked after 8 weeks will be considered

as an annual colour boost appointment.
 

Verbal abuse or aggressive behavior will not be tolerated under any circumstance.

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These terms and conditions are designed to align with UK consumer regulations, ensuring transparency and fairness for all parties involved.